Terms & Conditions
V.2.4.
Aug 18, 2026
Please read these Terms and Conditions carefully before using our services.
General Provisions
1.1. These Terms and Conditions (“Terms”) govern the use of the website cultsool.com (the “Website”) and the sale of alcoholic beverages and related products through the Website.
1.2. The Website is operated by Cult sp. z o.o., ul. Bukowska 82–84, 60-396 Poznań, Poland, KRS No. 0001138052, NIP: 5223317446 (“Cult,” the “Company,” or the “Seller”).
1.3. The Website is intended only for adults. By using the Website, the User confirms that they are at least 18 years old or otherwise of legal age under applicable law.
1.4. By accessing the Website or placing an order, the User or Customer confirms acceptance of these Terms. If the User or Customer does not accept these Terms, they must not use the Website or place an order.
1.5. The Seller holds the permits required for the sale of alcoholic beverages intended for consumption outside the place of sale, including permit no. I/301/B/201/2020 of 21 July 2020, issued by the Mayor of Poznań.
1.6. The place of sale and performance of the contract is the Seller’s licensed stationary point of sale in Poland. The Website serves only as an online ordering channel. The contract is concluded and performed at the stationary point of sale, and delivery or collection is carried out on the basis of the Customer’s authorisation, including a one‑time power of attorney to a courier where applicable.
1.7. For orders containing alcoholic beverages delivered by courier in Poland, the Customer may grant a one‑time power of attorney to the Seller and the carrier designated by the Seller to collect the goods from the stationary point of sale and deliver them to the Customer. The detailed rules are set out in the separate Power of Attorney Regulations, which form an integral part of these Terms.
2. Definitions
2.1. “User” means a person visiting or using the Website.
2.2. “Customer” means a person or entity placing an order through the Website.
2.3. “Consumer” means a natural person acting for purposes outside their trade, business, craft or profession.
2.4. “Business Customer” means a person or entity acting for purposes related to their trade, business, craft or profession.
2.5. “Polish Customer” means a Customer whose delivery address, and if applicable registered office, is in Poland.
2.6. “EU Customer” means a Customer whose delivery address, and if applicable registered office, is in an EU Member State other than Poland.
2.7. Unless stated otherwise, references to Customers include all customer categories. Where a provision applies only to a specific category, this is stated expressly.
2.8 “Proxy” or “Pełnomocnik” means a natural or legal person (including a courier company) to whom the Customer grants a one‑time power of attorney to collect the ordered alcohol from the stationary point of sale and deliver it to the Customer or another recipient designated by the Customer.
2.9 “Power of Attorney Regulations” means the separate regulations governing the grant and use of one‑time powers of attorney for the receipt of goods containing alcoholic beverages, as published on the Website.
Geographic and product restrictions
3.1. The Seller does not, at this time, sell or deliver to Consumer Customers with a delivery address in Estonia, Ireland, Latvia, Lithuania, Finland, Sweden, Malta or Cyprus. Orders from such Consumers will not be accepted and may be cancelled.
3.2. The Seller may, at its sole discretion, accept orders from Business Customers in the countries listed in Section 3.1, subject to applicable law, excise and tax rules, and the Seller’s internal policies.
3.3. The Seller does not sell soju to Customers with a delivery address in Belgium or Greece. Orders for soju to those countries will not be accepted and may be cancelled.
3.4. The Seller may amend the list of restricted countries and products at any time, without prior notice, in particular where required by law, tax, excise, licensing, or logistics arrangements.
4. Ordering
4.1. An order placed on the Website constitutes an offer to conclude a contract.
4.2. The contract is concluded only when the Seller accepts the order and confirms it to the Customer.
4.3. The Seller may refuse or cancel any order if the Customer does not meet legal requirements for purchase or delivery, including age, identity, geographic restrictions, product restrictions, or other alcohol-related restrictions.
4.4. Orders may also be placed by email, telephone, or in person, in which case the applicable terms of order, transport and collection shall be agreed individually.
4.5. Preorders may be accepted for products not available for immediate delivery. The delivery timeline, price and other relevant conditions for a preorder shall be agreed individually in writing before order confirmation.
4.6. Product descriptions, prices and availability shown on the Website are for informational purposes only and may be changed without notice until the order is confirmed.
4.7. For orders containing alcoholic beverages, the Customer must confirm that they are at least 18 years old, are not subject to any legal prohibition on purchasing alcohol, and are not purchasing alcohol for resale unless they are an authorised business entity.
4.8. Where the Customer selects courier delivery for an order containing alcohol, the Customer must explicitly accept the Power of Attorney Regulations and grant a one‑time power of attorney to the designated carrier in the manner specified on the Website.
Delivery, Handover and Age Verification
Please see our Shipping Information for details on delivery time and costs.
5.1. Delivery is made to the address provided by the Customer, subject to legal restrictions in the destination country.
5.2. The available delivery methods, delivery charges, and estimated delivery periods are displayed on the Website and during checkout. The applicable delivery charge is the charge shown and accepted by the Customer before the order is placed.
5.3. Unless expressly stated otherwise, the Seller prepares orders for dispatch within 5 business days after the order has been accepted and payment has been successfully authorised or received. Orders placed on weekends or public holidays are processed on the next business day.
5.4. Any delivery date or delivery period shown on the Website, during checkout, in an order confirmation, or in a tracking notification is an estimate only. Estimated delivery periods depend on the courier and are calculated from the date on which the parcel is handed over to the courier. They do not include the time required to prepare the order for dispatch. The Seller does not guarantee that the Goods will arrive on the estimated delivery date or within the estimated delivery period provided by the courier.
5.5. Alcohol may be sold and delivered only to persons who have reached the applicable legal drinking age in the country of delivery. The Customer confirms that they are at least 18 years old, or have reached the minimum legal age required in the country of delivery if that age is higher.
5.6. The Seller, the delivery partner, the Proxy, or an authorised collector may require the recipient to present valid identification to verify their identity and age before the Goods are handed over.
5.7. Handover may be refused if the recipient is unable to provide the required identification, is underage, appears to be intoxicated, is not authorised to receive the order, or is otherwise prohibited from receiving alcohol under applicable law.
5.8. If a third party collects the goods, the Customer authorises that person to receive the order on the Customer’s behalf. The collecting person must present valid identification and, where required, confirm age and authority to collect.
5.9. Where collection is performed by a courier acting as Proxy, this is done on the basis of a one-time power of attorney granted by the Customer in accordance with the Power of Attorney Regulations.
5.10. The Seller is not liable for delays caused by the courier or by circumstances outside the Seller’s reasonable control, including weekends, public holidays, adverse weather, courier capacity, customs controls, incorrect or incomplete address information, recipient unavailability, failed delivery attempts, or other circumstances outside the Seller’s control.
5.11. Unless the parties have expressly agreed otherwise, the Goods shall be delivered without undue delay and no later than 30 days after the conclusion of the Contract.
5.12. The Seller may contact the Customer regarding a further delivery attempt or the return of the order. Additional delivery or return costs may be charged to the Customer where permitted by applicable law and where they result from circumstances attributable to the Customer.
5.13. If a parcel is visibly damaged, opened, or incomplete at the time of delivery, the Customer should report this to the courier and contact the Seller as soon as possible. Failure to inspect the parcel or notify the courier does not exclude or restrict the Customer’s statutory rights relating to damaged, defective, incomplete, or non-conforming Goods.
5.14. The Seller may refuse or cancel an order if delivery to the selected destination is prohibited, unavailable, or cannot legally be completed because of applicable law, customs requirements, licensing conditions, or carrier restrictions.
Customers in poland
6.1. Polish Consumers
6.1.1. A Polish Consumer Customer has the right to withdraw from the contract within 14 days without giving any reason, unless a legal exclusion applies.
6.1.2. The withdrawal period begins on the day the Customer, or a third party other than the carrier designated by the Customer, takes possession of the goods.
6.1.3. The rules on withdrawal, the model withdrawal form, return shipping, refund timing, and exclusions are set out in the separate Returns and Cancellation Policy and any applicable mandatory law.
6.1.4.Where the Returns and Cancellation Policy or mandatory law allows withdrawal, the Customer must return the goods without undue delay and no later than 14 days after notifying the Seller of withdrawal.
6.1.5. The Customer bears the direct cost of returning the goods unless the Seller agrees otherwise in writing.
6.1.6. The Customer is liable for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.
6.1.7. The Seller shall refund payments in accordance with the separate Returns and Cancellation Policy and applicable law.
6.1.8. Refunds shall be made using the same payment method used for the original transaction, unless the Customer agrees to another method at no extra cost.
6.1.9. The right of withdrawal does not apply where excluded by mandatory law, including goods liable to deteriorate or expire rapidly, and sealed goods not suitable for return for health or hygiene reasons once opened.
6.2. Polish Business Customers
6.2.1. The statutory right of withdrawal applicable to consumers does not apply to Polish Business Customers.
6.2.2. Returns, exchanges and cancellations are possible only if expressly agreed in writing by the Seller or required by mandatory law.
6.2.3. Payment terms shall apply in accordance with the invoice or other agreed conditions, including payment deadlines and methods.
6.2.4. The Polish Business Customer shall inspect the goods immediately upon receipt and notify the Seller without undue delay of any obvious defects, shortages or delivery discrepancies.
6.2.5. Where the Seller agrees to a business return, the goods must be unopened, undamaged and in their original saleable condition, unless otherwise agreed in writing.
6.2.6. The Seller may refuse or cancel execution of an order where unforeseen events, legal restrictions, or operational constraints prevent performance.
6.2.7 More information can be found in our Return Policy.
Customers in the European Union Outside Poland
7.1. EU Consumer Customers
7.1.1. An EU Consumer Customer generally has the right to withdraw from the contract within 14 days without giving any reason, except where a legal exclusion applies under EU law and the law of the Customer’s country of residence.
7.1.2. The withdrawal period begins on the day the Customer, or a third party other than the carrier designated by the Customer, takes possession of the goods.
7.1.3. The rules on withdrawal, the model withdrawal form, return shipping, refund timing, and exclusions are set out in the separate Returns and Cancellation Policy and any applicable mandatory law of the Customer’s country of residence.
7.1.4. The geographic and product restrictions set out in Section 3 apply to EU Consumer Customers. The Seller will not accept Consumer orders with a delivery address in the Restricted Countries listed in Section 3.1 and will not sell soju to Consumer Customers in Belgium or Greece.
7.2. EU Business Customers
7.2.1. The consumer right of withdrawal does not apply to EU Business Customers.
7.2.2. Returns, exchanges and cancellations are possible only if expressly agreed in writing by the Seller or required by mandatory law.
7.2.3. The EU Business Customer shall inspect the goods immediately upon receipt and notify the Seller without undue delay of any obvious defects, shortages or delivery discrepancies.
7.2.4. Where the Seller agrees to a business return, the goods must be unopened, undamaged and in their original saleable condition, unless otherwise agreed in writing.
7.2.5. The Seller may, at its sole discretion, accept Business Customer orders from the Restricted Countries listed in Section 3.1, subject to legal and tax constraints.
7.2.6. The Seller does not sell soju to Business Customers in Belgium or Greece.
7.2.7. More information can be found in our Return Policy.
Entrepreneurs with Consumer-Like Rights
8.1. A natural person entering into a contract directly related to their business activity may, in certain circumstances, be treated as a consumer if the contract is not of a professional nature for that person.
8.2. Where mandatory law grants consumer-like protection, those rights apply to the extent required by law.
8.3. The Customer may be asked to declare whether they are acting as a Consumer, a Business Customer, or an entrepreneur with consumer-like rights. This declaration shall be used to determine the applicable withdrawal regime, without limiting any rights granted by mandatory law.
9. Complaints and Defects
9.1. In the event of damage, defects, incompleteness or incorrect delivery, the Customer shall contact the Seller without undue delay, providing the order number, a description of the issue, and, where possible, supporting photographs or other documentation.
9.2. The Seller shall assess the complaint and respond within a reasonable time and no later than the period required by applicable law.
9.3. If a complaint is upheld, the Seller may, in accordance with applicable law, replace the goods, repair the goods where possible, issue a partial refund, or issue a full refund.
Excise, Tax and Cross-Border Sales
10.1. Alcoholic beverages are excise goods. For consumer distance sales, excise duties are generally payable by the Seller or by the party legally responsible under the applicable distance-sales rules. The total price may include excise duties, taxes and other mandatory charges applicable to the destination country.
10.2. Business Customers are responsible for ensuring that the purchase and receipt of the goods complies with applicable excise, tax and import rules in the Customer’s country. Where required by law, the Business Customer may be liable for excise duties, taxes or customs charges in the country of destination.
10.3. The Seller may decline to ship to certain countries or to certain Customer categories where applicable law or the Seller’s tax and logistics arrangements do not permit compliant delivery.
11. Intellectual Property
11.1. All content on the Website, including text, images, graphics, logos and trademarks, is the property of Cult or its licensors unless otherwise stated.
11.2. No content may be copied, reproduced, modified, distributed or used for commercial purposes without prior written permission from the relevant rights holder.
11.3. The Customer may use the Website content for personal, non-commercial purposes only, provided that any copyright notices and attribution remain intact.
11.4. The Seller strives to keep the Website accurate and up to date but does not guarantee that all content is complete, current, or error-free.
11.5. The Seller is not responsible for third-party content or links available on the Website.
Personal Data and Privacy
12.1. The Seller processes personal data in accordance with applicable data protection laws, including the GDPR.
12.2. Personal data is processed to the extent necessary to operate the Website, process orders, perform contracts, fulfil legal obligations, and handle customer service and complaints.
12.3. Where required, the Seller may also process personal data on the basis of the Customer’s consent, for example for marketing communications.
12.4. Detailed information on personal data processing is set out in the Privacy Policy.
12.5. Where the Customer grants a power of attorney for courier delivery of alcohol, the Seller may transfer the Customer’s and recipient’s personal data to the designated carrier (Proxy) to the extent necessary to perform the power of attorney and deliver the goods.
Final Provisions
13.1. These Terms and any contracts concluded through the Website are governed by Polish law, without prejudice to mandatory consumer protection provisions that apply in the Customer’s country of residence.
13.2. Any dispute arising from or relating to these Terms shall be resolved amicably where possible, and otherwise by the competent courts having jurisdiction under applicable law.
13.3. The Seller may amend these Terms at any time by publishing the updated version on the Website.
13.4. Orders accepted before the effective date of any amendment shall remain governed by the version of the Terms in force at the time of acceptance.
13.5. The Power of Attorney Regulations may be amended by the Seller at any time for important reasons, in particular due to changes in applicable law. The version in force at the time of placing the order shall apply to that order.