Shipping & Delivery
V.1.1.
Aug 18, 2026
Delivery options and rates
⚘Delivery times are estimates provided by the courier and are not guaranteed.
Delivery within Poland
Delivery in Europe
(
€15.95)
(
€18.26)
(
€22.89)
(
€27.51)
(
€27.51)
(
€27.51)
(
€22.89)
(
€22.89)
(
€34.44)
(
€34.44)
Order processing
We usually prepare orders for dispatch within 5 business days after payment is received. Orders placed on weekends or public holidays are processed on the next business day.
The delivery times shown in Section 1 refers to the courier’s estimated transit time after your order has been dispatched. It does not include order-processing time.
Delivery times
Delivery dates and timeframes are estimates provided by the courier and are not guaranteed. Actual delivery may take longer because of weekends, public holidays, weather, courier delays, customs procedures, incorrect address information, or failed delivery attempts.
Once your order has been dispatched, we will provide tracking information where available.
4. Alcohol Delivery
Alcohol can be delivered only to a person who has reached the applicable legal drinking age in the delivery country.
The courier may ask to see valid identification before handing over the order. Delivery may be refused if the recipient:
cannot provide the required identification;
is under the applicable legal drinking age;
appears to be intoxicated; or
is otherwise not authorised to receive the order.
If someone else receives the order on your behalf, they must meet the applicable age and identification requirements.
4. Failed delivery
Please make sure that your delivery details are complete and accurate and that someone authorised to receive the order is available at the delivery address.
Delivery may fail if:
the address is incomplete or incorrect;
the recipient is unavailable;
the recipient cannot verify their age or identity;
the recipient refuses the required verification; or
the courier is required to refuse delivery under applicable law.
If a parcel is returned to us, we will contact you to discuss the available options. Additional delivery or return charges may apply where permitted by law and where the failed delivery resulted from circumstances attributable to the customer.
6. Damaged or defective goods
If your order arrives damaged or defective, please contact us as soon as possible at orders@cultsool.com and include:
Your order number.
A description of the issue.
Photos of the product and packaging.
See our Return Policy for more information.